Xima Software’s flagship solution, Chronicall, started out as a simple call event monitoring application, but it has evolved into an all-purpose call history, call recording, and real-time reporting software suite. Offers a revolutionary set of features designed to overcome the limitations of traditional call history and reporting software
Create unlimited amount of new reports with built in report wizard and edit any existing standard report. With the ability to insert custom logo, header and colors to brand the report, as well as Call Costing and location Reporting and Auto-Email on value thresholds.
Customizable wallboards that can be displayed on a flat screen TV, accessed from any PC on the network.
See the current state of any agent, including group status and the current calls in queue, the agents status, and duration of each of the queued calls, as well as further additional reports including Reporting Agent Time Card, Login durations, and DND durations
See all call stats, queue status, group stats and more with Customizable Agent Displays and POP Screen on inbound and outbound calls. Aux Work Codes, also known as busy reason codes or After Call Work (ACW) States and Presence Display for all dashboard agents.
All is required is a connection for the in-line hardware between your physical circuit and your phone system, which can then be plugged in to your Chronicall server. The VRTX hardware is then able to record everything that passes through and report it. These recordings will then be available to listen back to in the Cradle to Grave interface.
You will need a Recording Library license as a prerequisite for all hardware in this package.
Avaya provide marketing-leading IP telephones for businesses.
Features range from data networking, mobile and video, call recording, along with desktop handset integration with mobiles and tablets.
Captured at their source, you decide which calls you want recorded with XIMA.
VRTX hardware can record everything that passes through your Chronicall server. With recordings available for playback in the Cradle to Grave interface.
The UK's #1 Number Telephone System
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