Contact Centre.
Overview
Our powerful and easily deployable cloud contact centre is highly intuitive, easy to setup, use and administer – unlocking critical employee and business insights that come directly from a robust reporting engine.
To fuel our contact centre software, we have partnered with only the top suppliers such as AVAYA IPOCC, AVAYA ACCS and XIMA Chronicall.
Integrated Omnichannel Customer Contact
Telemarketing Outbound Campaigns
Skill-Based Routing.
Self-Service Solutions
Perhaps some of your customers prefer to choose from the pre-set solutions already available? No problem – our contact centre software will guide them through to the right channel in order to have a swift resolution.
IVR Call Recording.
Easily manage your IVRs online and create custom schedules for special events and holidays. Improve customer service quality by recording calls and evaluating agent-customer communication. Conveniently save calls as a percentage based on skill, a percentage based on agent ID (inbound and outbound) or according to agent discretion.
Comprehensive Real-Time
Historical Recording.
Perhaps some of your customers prefer to choose from the pre-set solutions already available? No problem – our contact centre software will guide them through to the right channel in order to have a swift resolution.
Perhaps some of your customers prefer to choose from the pre-set solutions already available? No problem – our contact centre software will guide them through to the right channel in order to have a swift resolution.
Security Compliance.
In addition, comprehensive features are included to comply with all ICO regulations, giving you complete peace of mind.
Get in touch today
Let's discuss ideas.
Want to know more about how we can help you?
Please get in touch with the contact form or information provided and we’ll be in touch as soon as possible.
sales@staveleycom.com
0333 011 0705
Technology Partners.
We have worked with many world leading manufacturers over the last twenty years. We continue to blend our solutions to ensure we are delivering best in class and value for money solutions to our clients.
Call us to day on 0333 011 0705 if you have a project big or small!
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