Cloud Contact Centre.
Overview
Improving agent productivity levels and customer interactions should be high up on any business’s daily agenda.
Our powerful and easily deployable cloud contact centre is highly intuitive, easy to setup, use and administer – unlocking critical employee and business insights that come directly from a robust reporting engine.
To fuel our contact centre software, we have partnered with only the top suppliers such as AVAYA ACR, AVAYA ACCS and XIMA Chronicall.
Integrated Omnichannel Customer Contact
Telemarketing Outbound Campaigns
Skill-Based Routing.
Self-Service Solutions
Perhaps some of your customers prefer to choose from the pre-set solutions already available? No problem – our contact centre software will guide them through to the right channel in order to have a swift resolution.
IVR Call Recording.
Easily manage your IVRs online and create custom schedules for special events and holidays. Improve customer service quality by recording calls and evaluating agent-customer communication. Conveniently save calls as a percentage based on skill, a percentage based on agent ID (inbound and outbound) or according to agent discretion.
Comprehensive Real-Time
Historical Recording.
Perhaps some of your customers prefer to choose from the pre-set solutions already available? No problem – our contact centre software will guide them through to the right channel in order to have a swift resolution.
Perhaps some of your customers prefer to choose from the pre-set solutions already available? No problem – our contact centre software will guide them through to the right channel in order to have a swift resolution.
Security Compliance.
In addition, comprehensive features are included to comply with all ICO regulations, giving you complete peace of mind.
Customer Scoring.
Using tools such as AVAYA ACR calls can be scored by supervisors within a specific campaign.
After your agents/groups are set up to be recorded you can create a Scorecard Campaign. A Scorecard Campaign will provide recordings of the agents/groups that you can then evaluate using a series of questions that you create.
Watch the video to see how the AVAYA ACR can be used to help imorve your customer service teams with scorecards.
Get in touch today
Let's discuss ideas.
Want to know more about how we can help you?
Please get in touch with the contact form or information provided and we’ll be in touch as soon as possible.
sales@staveleycom.com
0333 011 0705
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