Contact Centre.
Overview
Improving agent productivity levels and customer interactions should be high up on any business’s daily agenda.
Our powerful and easily deployable cloud contact centre is highly intuitive, easy to setup, use and administer – unlocking critical employee and business insights that come directly from a robust reporting engine.
To fuel our contact centre software, we have partnered with only the top suppliers such as AVAYA ACR, AVAYA ACCS and XIMA Chronicall.
Integrated Omnichannel Customer Contact
Telemarketing Outbound Campaigns
Skill-Based Routing.
Self-Service Solutions
Perhaps some of your customers prefer to choose from the pre-set solutions already available? No problem – our contact centre software will guide them through to the right channel in order to have a swift resolution.
IVR Call Recording.
Easily manage your IVRs online and create custom schedules for special events and holidays. Improve customer service quality by recording calls and evaluating agent-customer communication. Conveniently save calls as a percentage based on skill, a percentage based on agent ID (inbound and outbound) or according to agent discretion.
Comprehensive Real-Time
Historical Recording.
Perhaps some of your customers prefer to choose from the pre-set solutions already available? No problem – our contact centre software will guide them through to the right channel in order to have a swift resolution.
Perhaps some of your customers prefer to choose from the pre-set solutions already available? No problem – our contact centre software will guide them through to the right channel in order to have a swift resolution.
Security Compliance.
In addition, comprehensive features are included to comply with all ICO regulations, giving you complete peace of mind.
Customer Scoring.
Using tools such as AVAYA ACR calls can be scored by supervisors within a specific campaign.
After your agents/groups are set up to be recorded you can create a Scorecard Campaign. A Scorecard Campaign will provide recordings of the agents/groups that you can then evaluate using a series of questions that you create.
Watch the video to see how the AVAYA ACR can be used to help imorve your customer service teams with scorecards.
Get in touch today
Let's discuss ideas.
Want to know more about how we can help you?
Please get in touch with the contact form or information provided and we’ll be in touch as soon as possible.
sales@staveleycom.com
0333 011 0705
Latest Articles.
VoIP Trends to Expect in 2020
VoIP telephony is growing at an incredible rate, with the take-up for businesses across the UK increasing every year. Combined with the increase in popularity of cloud technology (personally and in a business sense) we are starting to see businesses remain connected...
Is A Mobile Workforce The Future of Business?
If you’re a business who spend time and money on providing and improving infrastructure for your employees to flexibly work , research shows that your employees may be more creative and could more likely to stay around and continue their employment journey with you....
What To Consider Before Migrating to VoIP?
Tired of expensive and out-of-date phone services from your provider? Chances are, you want to move into the 21st century and leave analogue behind. We've done it for plenty of other items in our home and office- television, music players and even our clocks. So why...
