Support Services.

We understand how critical it is to deliver seamless, responsive and high-quality support services to all your teams.

Whether its planning and implementation or ongoing support for on-premises equipment or hosted telephony services, we deliver infrastructure support as and when required. After all, people are our most important asset and the skills and services we provide at Staveley Comms are unparalleled in the UK Telecomms sector.

Dial-in Diagnostics

Our remote telecomm engineers can quickly access client systems, diagnose faults and conduct any general housekeeping checks without the added time of making site visits. Enjoy minimal downtime and a dramatic reduction in repair costs.

Infrastructure Installation

Need help with infrastructure cabling or a custom WiFi system installation? Our engineers will conduct a full site survey, and help you install all the on-premises or hosted services equipment you require for your day to day business needs.

Hardware Maintenance

We will diagnose and eliminate hardware faults for all your on-premises and hosted services equipment either by eliminating faults through repairs or replacing faulty equipment as per the service level agreement.

Telephone Helpdesk.

Between users and IT service management, your telephone helpdesk is the one thing that ensures that your service strategy is faithfully delivered and end-user needs are met around the clock.

As your multi-channel help desk partner, we closely integrate with your internal help desks to ensure that each user coming into contact with our team has a positive and hassle-free experience.

Remote Configuration.

Your business’s success hinges on the flexibility, stability and resilience of a robust IT infrastructure.

Our remote infrastructure configuration services are delivered right at your business premises, using fully secure methods to help us connect with your core business environments. So whether you need help with configuring your users, huntgroups or a fully re-write of an IVR platform we are on hand.

Server Monitoring.

Our hosted infrastructure support services also include proactively monitoring our server performance to make sure that its capacity, hardware health, availability and response times are always in check.

We’ll remotely remediate server issues whenever needed, start or stop services or reboot servers if necessary.

SIP Trunk Monitoring.

A number of benefits can be had through SIP trunk monitoring such as the ability to view detailed network performance indicators, alerts when your SIP trunk is down, determining root causes of SIP call failures, etc. Our remote team is available to do it all on your behalf.

Get in touch today
Let's discuss ideas.

Want to know more about how we can help you?

Please get in touch with the contact form or information provided and we’ll be in touch as soon as possible.

sales@staveleycom.com

0333 011 0705

contact

Latest Articles.

15 Great Reasons to Move to Hosted VOIP

15 Great Reasons to Move to Hosted VOIP

The benefits of hosted VoIP services are numerous, so we've put together this simple guide of 15 reasons why hosted VoIP is worth the investment. 1) Simpler Management It's incredibly easy to get started with VoIP. The only equipment you need is the handsets that can...

read more
10 Agile Business Practices and How We Can Help

10 Agile Business Practices and How We Can Help

An agile business is a business that is able to quickly adapt to changes in the market, both externally and internally. By introducing unified communications, you can create an agile business plan that will help your business to move forward. In this blog, we'll be...

read more
What is SIP Trunking?

What is SIP Trunking?

You may have heard of SIP trunking but not know how it can benefit your business. So if you've ever asked what does SIP trunking mean, and what can it do for you, read on. What is SIP Trunking? Whatever the size of your business, it’s important to have a foolproof...

read more